FAQ

Where are orders dispatched from?

Orders are dispatched from the United Kingdom within 24 hours of placing your order.

We ship worldwide to all countries.

How long does delivery take?

All orders are dispatched via Royal Mail - UPS, DHL and FEDEX are available at an additional cost.

United Kingdom: Royal Mail 1st Class Signed | 1-2 days

Europe: Royal Mail International Tracked & Signed | 3-4 days

Worldwide: Royal Mail International Tracked & Signed | 4-5 days

Where can I purchase Guided candles?

Our products can be purchased through our website, our official eBay store, official Amazon store, Etsy and Not On The High Street.

What is your returns policy?

We offer refunds or exchanges within 14 days of purchase provided the item is in as new condition with no marks or damage and the original packaging is retained. The buyer pays all associated shipping costs and we recommend using a tracked service.